As a partner to some of the finest Shopping Centres & Retail Stores in the UK & Ireland, we have over 20 years’ experience in providing all our retail clients with professional, customer-focused security officers.
All Mercury Security and Facilities Management security officers receive extensive, ongoing training at our in-house training academy. Because of this, whenever we deploy a security officer to work in your retail business, we know for sure they are fully trained to add real value to ensure the smooth running of your business, protecting your asset with minimum disruption or fuss.
When you choose us to work as your security partner, we're 100% committed to offering you a first-class customer service experience every time, in the following ways:
Proactive, rather than reactive
As part of the training we offer, we train our security guards to identify potential problem signs before an incident occurs in your retail store or shopping mall; this approach prevents disruption to your business, allowing it to operate at full capacity.
Friendly and welcoming staff that put your customers at ease
With their extensive customer service training, our security officers provide a friendly and welcoming presence, ensuring that your front of house operations have a visual deterrent, as well as a reassuring presence.
We provide your business with the necessary resources by understanding your business needs
As a company that believes in adopting a partnership approach with our customers, we can provide the right security resources you need by taking the time to understand your business.